The chat UI has contextuality
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Chat may be effective as a means of making people aware of things they are not aware of. It seems to be strengthened by the existence of "context" or "flow" for now.
As an approach to the proposition of "making people aware of things they do not know," a hypothesis that exploratory chat UIs like Civichat may be effective in reducing selection disparities through cognition, exploration, and recommendation. It feels similar to the flow of coaching. Through the coach's questions, meta-cognition is promoted to the user. This may make it easier to recognize the current situation.
I think you can make coaching in chat form.
As a premise, the coach has a stance of "I do not have the 'answer (something absolutely correct),' but the answer is within the user".
Therefore, questions that promote meta-cognition to the user (note that this question is not for obtaining answers) are asked.
Can't you do that in chat?
If you implement it to some extent in a selection format, the backend processing will be easier.
Personal thoughts on chat-type UIs
Short texts (messages) fill in the gaps in the conversation while correcting them.
It also feels strong in the sense of "making the user read it."
In the first place, long-form content is decreasing in the world.
You face the fact that "you can read characters, but you can't read sentences."
Long-form content just keeps you reading, but with a chat UI that presents choices, you can also let the user choose.
Tiktok is creating a conceptual dictionary.
Will characters disappear?
DMM's teller is a chat novel app.
Read the text in context.
Chat UI may not only be for user input, but also for "user reading". It may be useful to ask users questions in a selection format (e.g. "Which feature are you interested in? 'About pricing plans' or 'What is open data?'"), and provide short answers based on their selection.
It's just a hypothesis, but I feel that younger people are more accustomed to video content with a high amount of information per second, such as YouTube and TikTok, so they may have a tendency to say "I can read text, but I can't read articles." The advantage of a chatbot format is that users can actively select the context, so even short sentences can be effective (≒ conveyed)?
When I watch explanations on YouTube, I use a Chrome extension to play them at 3x speed and skip unnecessary introductions. I want to see things at my own pace, preferably in text-based format. However, the era of videos is definitely coming, and I wonder if articles will disappear. Recently, TikTok released a video dictionary.
>For example, when you look up "greetings" in the dictionary, 7-8 meanings are listed, including "ritual words and actions" exchanged when meeting or parting with people. In TikTionary, there are geisha presenting business cards, teammates high-fiving, and animals sniffing each other...
Previous research on cognitive support using chat
Experiment to increase the number of search results (whether what the user is looking for is found) by supporting meta-cognition with a bot
Encouragement reduces negative emotions and makes it easier to find what you're looking for, but supporting meta-cognition with a bot does not improve performance
A report on what was done, not very interesting
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