2024-06-11 Belkin live support 全文 / JBRC 非加盟問題

T が僕、P は担当者

T(6/11/2024, 10:33:48 AM):

Hello. I'd like to ask you about battery recycling.

P(6/11/2024, 10:33:51 AM):

Hi, this is Philip, your Belkin Chat Support Representative. It seems that you are contacting us about battery recycling. Is that correct?

T(6/11/2024, 10:34:15 AM):

Yes. My mobile battery, one of your products, has become unable to charge, so I am thinking of disposing of it.

I am planning to dispose of it in Japan, and when I looked at your company's website, it said that I can recycle it through JBRC. Is it correct?

P(6/11/2024, 10:34:57 AM):

Hi Takahito, thank you for contacting us about this.

P(6/11/2024, 10:35:01 AM):

Let me check on it.

T(6/11/2024, 10:35:18 AM):

I've read this document

https://www.belkin.com/support-article/?articleNum=317741

P(6/11/2024, 10:36:13 AM):

Yes, I am checking on it as well.

P(6/11/2024, 10:36:27 AM):

You may follow the steps and instructions on that article.

T(6/11/2024, 10:36:35 AM):

Is it possible that your comapany is writing false facts in your support article?

P(6/11/2024, 10:37:20 AM):

No Takahito, the article posted should be correct and true.

T(6/11/2024, 10:37:48 AM):

However, your company is not on the list of JBRC members, so in reality it cannot be recycled through JBRC, and they cannot collect it either.

ref: https://www.jbrc-sys.com/brsp/a2A/itiran.G04

T(6/11/2024, 10:38:33 AM):

To me it read like a description of a recycling method that is not actually possible.

P(6/11/2024, 10:40:00 AM):

I am not quite sure Takahito, but it might not be updated. But the article for the recycling or disposal is correct.

T(6/11/2024, 10:41:17 AM):

What is not being updated? Your company's support articles? Or the JBRC members list?

P(6/11/2024, 10:43:41 AM):

It could be the support article. We may have to check on this further.

T(6/11/2024, 10:45:00 AM):

So can you check it? I don't want to keep a malfunctioning mobile battery for a long time. I want to recycle it according to the rules.

P(6/11/2024, 10:46:49 AM):

Are there any disposal or recycling center in your area?

T(6/11/2024, 10:48:10 AM):

There are calls for recycling limited to products made by JBRC member companies, but nothing else.

P(6/11/2024, 10:49:35 AM):

Have you tried contacting them directly to see if the can accept it?

T(6/11/2024, 10:50:51 AM):

Yes. ref: https://www.city.yokohama.lg.jp/kurashi/sumai-kurashi/gomi-recycle/gomi/shushufuka/kogatajudenshiki.html

T(6/11/2024, 10:50:52 AM):

The local government where I live does not collect the mobile battery, but instead entrusts it to the JBRC.

T(6/11/2024, 10:51:57 AM):

The Belkin Support Center in Japan has responded that they will be collecting this battery for this time only, by sending it to the support center with postage prepaid by me, but is this a correct company stance?

P(6/11/2024, 10:54:22 AM):

I do apologize that would be our only resort.

T(6/11/2024, 10:56:45 AM):

Really? The support article states that the product can be recycled at JBRC, so would it be Belkin's response to tell customers who purchased the product that "the support article is out of date and that they should actually send it to the support center at customor own expense and recycle it"?

P(6/11/2024, 10:59:07 AM):

How about this Takahito, I will seek recommendation with regard to your concern and I will give you a follow-up via email.

P(6/11/2024, 10:59:11 AM):

Would that be okay?

T(6/11/2024, 11:00:47 AM):

Ok. I look forward to an email from Belkin.

P(6/11/2024, 11:01:35 AM):

Thank you so much.

P(6/11/2024, 11:01:38 AM):

Is there anything else aside from this?

T(6/11/2024, 11:02:15 AM):

No there is not.

P(6/11/2024, 11:02:55 AM):

Thank you for giving us the opportunity to serve you through Belkin Live Chat. You may also visit our support site at www.belkin.com/support. We are open 24/7. Thank you for choosing Belkin! Have a good one!

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