Design project
https://gyazo.com/5bf55bb6223a62bf4477f07a9aad39b8
Why?
To improve the experience of people using our service.
Goals
Increase people recommending us to a friend to gain net promoter score NPS Reduce frustration to keep people around longer to increase lifetime value LTV Make a connection with more people who can benefit to gain customers Conversion Requirements
Must work across mobile and desktop devices so for mouse and touch To-do
Mr. Beaver.icon
Explore concept ideas in rough form
Share findings in a new scrapbox page
Discuss implementation plan, create action steps, and delegate responsibilities