mail-wise
MailWise is an email management platform that allows multiple users to access the same messages and message history. It offers features designed to improve business performance, such as bulk emailing that prevents double or misdirected messages, as well as managing customer information.
translated from Products｜Cybozu, Inc.
2003 The advent of MailWise
So "making software the new way we do things" has been done since then.
Launch of "Cybozu Mailwise
An e-mail response system that enables multiple people to handle large volumes of e-mails efficiently. ...CRM products that incorporate the company's own customer support know-how cultivated through direct Internet sales.
https://cybozu.co.jp/company/history/2003/
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