Facts, Opinions and Measures
How to navigate problem-solving as described in Kaizen Journey p.25
The three categories are "fact, opinion, and counter-measure".
Fact: Same objective content for everyone
Opinion: content with personal interpretation
Countermeasure: Actions to prevent recurrence, based on factual considerations
problem detection phase
Output at will
Put everything in "opinion".
fact finding Phase
Verbalize "specific disadvantages" with reference to opinions.
of specific disadvantages fact.
This puts it in "fact".
Dig deeper into the facts, also put this in "facts".
Countermeasure Phase
Consider measures to prevent adverse facts from recurring.
Pick one that you think is best.
Describe who will take the measures and when.
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