AMEXの解約

カードをキャンセルしたいとのこと、申し訳ございません。 今後ともよろしくお願い申し上げます。 カード裏面の番号までお電話ください。サポートさせていただきます。 米国外にお住まいの場合は、1-336-393-1111までお電話ください。 コーポレートカードのキャンセルをご希望の場合は、会社のプログラム管理者にご連絡いただく必要があります。

I would like to cancel my card

I have two cards, so I want to cancel both

My English is not very good, so please speak slowly.

My name is Masaki Nagata

Phone number is 1 808 343 6097

Home address is 2345 ALA WAI BLVD APT 804 HONOLULU, HI 96815-2901 United States

I moved to Japan, so I'm no longer at my American address

mail address is nagatafa@gmail.com

The statement credit will generally appear on your account within 3 days and will apply towards your next statement. The statement credit cannot be used to pay your Minimum Due. We cannot expedite or reverse redemptions.

Today

Since I returned to Japan, I no longer need a card for the U.S.

11:23 AM

Oh! I can certainly understand you here and respect your decision.

I need to share some mandatory information before I proceed further with your request.

11:24 AM

Okay

11:25 AM

I just tried to proceed the cancellation for your card and found our Membership Consulting Services team wants to have a word with you so we can discuss your account and check for the best possible options available.

Let me transfer you to a Membership Consulting professional who can better assist you with your request. One moment please.

11:28 AM

A Customer Care Professional will be with you shortly. In the meantime, please provide any information that may help us assist you.

11:28 AM

Hi Masaki! You are now connected to Membership Consulting team. I hope you are staying safe and healthy in this current situation!

11:29 AM

I see that you'd like to re-evaluate your card membership with us due to moving to Japan. However, may I please know if the movement is permanent or temporary?

11:30 AM

It's going to be permanent

11:31 AM

Thanks for confirming.

11:32 AM

I hope you are aware that Cash Magnet card is a fee free card which gives you great benefits. Also, you can use the card anywhere worldwide wherever American Express is accepted.

As there is no fee, isn't it good to keep up a back up card?

11:33 AM

I'm also planning to cancel my america's bank account, so it's convenient to cancel my card as well...

11:35 AM

I totally understand, however, if payment is the concern, you can do a wire transfer from anywhere.

11:35 AM

I want to cancel this card because I want to integrate other payment methods.

11:37 AM

I understand.

11:38 AM

If you want, I can check on any offer that would help you to re-consider your decision. May I?

11:38 AM

Sorry, no need.

11:40 AM

I respect your decision and will proceed with it, however, before doing that I would recommend redeeming your rewards or else it would be forfeited.

11:41 AM

Available Reward Dollar Balance

$53.89

11:41 AM

You can redeem the reward dollars by visiting the link

11:42 AM

Or if you want I can help you to redeem them.

11:42 AM

Reward dollars can be redeemed in any increment starting at 25 Reward Dollars, when the reward dollar balance is 25 or more. The statement credit will appear on your Card account within 3 days, and will apply to the billing period in which it appears. Reward dollars cannot be used to pay the Minimum Payment Due. You are still responsible for paying the Minimum Payment Due. Awards are equivalent to the number of Reward Dollars redeemed.

11:44 AM

We have not heard from you for some time. Do you wish to continue to chat?

11:46 AM

Yes, please continue

11:47 AM

Sorry for the automated response as it goes automatically after some time when there is no response for few minutes.

11:48 AM

Shall I redeem it for you?

11:48 AM

I don't know much about it, but can you redeem it because it seems to have merit?

11:50 AM

Do I have your permission to redeem $53.89 rewards dollars for statement credit?

11:51 AM

Does that mean $ 53.89 will be refunded?

11:53 AM

Once I redeem them for statement credit, there would be a credit on your next statement and then you can contact us back to a refund.

11:54 AM

So, do I have your permission to redeem $53.89 rewards dollars for statement credit?

11:54 AM

I want to cancel today, so no reward is required,

so please cancel

11:56 AM

Masaki, I'll surely cancel your card today, however, once I redeem the rewards there would be a credit of this amount on your next statement even on a cancel card and then you can request for a refund.

11:57 AM

I hope it is more clear now?

11:57 AM

I understand. Thanks

11:58 AM

So do I have your permission to redeem reward dollars?

11:58 AM

yes please

11:58 AM

Thanks

11:59 AM

It has been redeemed successfully.

11:59 AM

The statement credit will generally appear on your account within 3 days and will apply towards your next statement. The statement credit cannot be used to pay your Minimum Due. We cannot expedite or reverse redemptions.

11:59 AM

Now here is the disclosure for cancellation...

12:00 PM

I'm completing your request to cancel your Card(s) and all associated benefits.Please destroy the Card(s). Any outstanding authorized charges will be billed to your account. We may increase your APR if your payments are late or returned. Any pending or current Penalty APRs will still be in effect. You will continue to receive a monthly statement until there's no more activity on the account. Please note you need to immediately contact any merchants that bill you using this Card to stop the automatic billing. Cancelling your account will result in your forfeiting any earned cash reward.

Would you like to proceed with the Card Cancellation?

12:00 PM

no problem

12:00 PM

please go ahead

12:00 PM

Thanks,

The card has been cancelled successfully. You'll receive a confirmation email within 24 hours.

Hope to see you soon again with American Express family.

12:01 PM

We really value and appreciate your excellent card membership with us since 12 months.

Would there be anything else for me to do for you today?

12:01 PM

I have two cards, both have been cancelled, right?

12:02 PM

Yes

12:02 PM

i got it

12:02 PM

Primary and additional cards

12:02 PM

thanks so much

12:03 PM

You are always welcome

Please feel free to reach us anytime as we're available 24/7 for you. Stay safe and healthy

12:03 PM

We appreciate your Card Membership, please click on the X in the top right of the chat window to end the chat.

12:03 PM

Thanks for your support

12:04 PM

bye

12:04 PM

You are most welcome

12:04 PM

Bye and take care

12:04 PM